Duplicator items may only be returned for a replacement of the same make/model.

• Please download our rma form [down here]
• Please fill out the rma form.
• Please fax/mail/email the rma form back to us
• if DOA we will issue you a shipping label for return,customer is responsible for drop off at ups station.
• Once RMA approved We will notify you via fax or email
• Please ship the item with original manufactured package and condition
• Please mark the RMA # on the top of the box next to the shipping label
• If possible please email us the tracking number for your return
• All RMA # expired after 2 week after issued
• All return will be process and re-ship within 48 hrs after received(not including the received date)